Quality Integrity Report

Ningbo Aiklipu Electric Appliance Co., Ltd. Quality Integrity Report September 2022 Table of Contents 1. Preface (1) Compilation Explanation (2) General Manager's Speech (3) Company Introduction 2. Enterprise Quality Management (1) Enterprise Quality Philosophy (2) Quality Management Organization (3) Quality Management System (4) Quality Integrity Management (5) Enterprise Culture Construction (6) Product Standards (7) Enterprise Metrology Level (8) Certification and Accreditation Status (9) Product Quality Commitment (10) Quality Complaint Handling (11) Quality Risk Monitoring 3. Outlook 1. Preface (1) Compilation Explanation This report is the first public release of "Enterprise Quality Integrity" by Ningbo Aiklipu Electric Appliance Co., Ltd. (hereinafter referred to as "the Company" or "the Company"). Report ", According to the national standards of the People's Republic of China "Implementation Specification for Enterprise Quality Integrity Management" GB/T29467-2012 and GB/T31870-2015 "Guidelines for Writing Enterprise Quality Credit Reports", combined with the construction of our company's quality integrity system in 2021-2022. Our company guarantees that the information contained in this report does not contain any false records or misleading statements, and assumes responsibility for the authenticity and accuracy of its content. Scope of the report: The organizational scope of this report is Ningbo Aiklipu Electric Appliance Co., Ltd. This report describes the company's philosophy, systems, measures taken, and performance achieved in quality management, product quality responsibility, and quality integrity management from September 2021 to September 2022. As this is the first report, it may be traced back to previous years and continue until the time of publication. Release form of the report: The company regularly releases a quality credit report every year. The report is published to the public in the form of PDF electronic document on the official account. You are welcome to download and read it and put forward valuable suggestions. （2） Speech by General Manager Respected friends and colleagues from all walks of life: Ningbo Aiklipu Electric Appliance Co., Ltd. sincerely thanks the vast number of users from all walks of life for their love, support, and cooperation! Our company has advanced production technology and equipment, established a strict quality control system, and is committed to building a brand and becoming a first-class enterprise in the industry. The company adheres to the business principles of "market-oriented, customer-centric, survival based on quality, and development based on efficiency", insists on the quality and integrity policy of "integrity-based", and pays attention to the construction of enterprise brand and quality integrity. Produce high-quality products with high-tech content and independent intellectual property rights and put them on the market. Has a high sense of recognition within the industry and among customers, and has a good reputation in society. Since its establishment, the company has received care and assistance from leaders at all levels and friends from all walks of life, as well as valuable support from customers and suppliers. On behalf of all employees of the company, I would like to express our sincerest gratitude to all leaders, friends from all walks of life, and new and old customers who have cared about and supported the development of our company! （3） Company Introduction: Ningbo Aiklipu Electric Appliance Co., Ltd. is a company founded in 1998 and located in Ningbo, Zhejiang, the manufacturing capital of China. A manufacturing enterprise dedicated to the research and development of hair clippers, pet clippers, and razors, with the mission of designing and developing high-quality products. The company's advanced professional management and high-quality products have been rated as national high-tech enterprises, and have also passed ISO9001, 14001, and 45001 certifications. The company has its own brands, including Aiklipu and Baorun, which are sold both domestically and internationally. It also serves as an ODM for major domestic and international brands, OEM， Highly praised by domestic and foreign customers. The enterprise respects the corporate spirit of "steadfastness, hard work, and responsibility", and adheres to the business philosophy of integrity, win-win, and innovation. We always adhere to the principle of honesty and hospitality, strive for excellence in research and development, and manufacture high-quality products. With mutual benefit from our customers, we continue to work hard and create brilliance together. Welcome domestic and foreign merchants to visit and negotiate cooperation projects! 2、 Enterprise Quality Management (1) Enterprise Quality Concept Since its establishment, the company has been committed to creating high-quality products and regards product quality as an important cornerstone for the survival and development of the enterprise. The product quality control is strictly implemented in accordance with the international quality management system, which provides strong guarantees for the quality of the enterprise's products and enables the smooth implementation of the enterprise's quality policy. In order to fundamentally strengthen quality management and improve the quality of the company's operations, the company has taken the introduction of the excellent performance model as an opportunity to implement comprehensive quality management, use various quality management tools, carry out quality improvement activities, and continuously seek improvement opportunities through internal audits, management reviews, self-evaluation, third-party audits, and continuous improvement to move towards excellent performance. Since its establishment, the company has never had any major quality complaints. The company's corporate culture is as follows: Mission: Design and develop high-quality products. Corporate vision: To export the company's products to domestic and foreign markets. Core values: Diligence, hard work, and responsibility. (2) Quality management organization: In line with the high importance of product quality, the company has established a quality manager system, formulated inspection standards for raw materials, process procedures, and finished products, and each performs its own duties and communicates with each other to strengthen product quality control from research and development, procurement, production, and other processes. Management team - responsible for allocating comprehensive quality management resources, enhancing the awareness of all employees, and promoting the purpose of quality concepts to all staff; Quality Integrity Manager - Specially appointed representative of the company's management as the Quality Integrity Manager of our company, ensuring quality integrity management work and fulfilling quality commitments; Strategic Committee - responsible for the company's business strategy planning and overall operational management, and in charge of the company's external administrative affairs; Human Resources and Administration Department - responsible for formulating the company's human resources strategic plan and organizing its implementation, responsible for personnel management, responsible for internal administrative management, responsible for environmental protection and safety control throughout the company, responsible for external liaison and publicity; Manufacturing Department - responsible for the formulation and supervision of production plans, overall operational management of production, and comprehensive control of production delivery time, cost, quality, technology, equipment, etc; Material Control Department - responsible for the procurement management of materials and equipment required by the company, as well as the operation management of material receipt, shipment, and storage, ensuring the quality of source products, and responsible for the approval of material procurement prices for the company; Engineering and Quality Department - responsible for promoting and implementing the company's quality strategy, preparing quality plans, operating management systems, inspecting and testing products, improving product quality and process quality indicators, and implementing quality improvement work; And supplier development, evaluation, and management; Development Department - responsible for planning the product implementation process, coordinating new product development, and managing the daily operations of the R&D team; Responsible for the process control of each step in the production process, ensuring that each step strictly follows international, national, industry, and group standards for production; Business Department - responsible for developing sales plans and strategies, following up and improving sales tasks, managing sales teams, collecting market information, and communicating and coordinating between customers and factories; Responsible for developing brand planning and strategies, following up and improving product market expansion, advertising promotion, etc; Finance Department - responsible for the company's financial management, participating in strategic planning, risk analysis, and internal control system construction. Determine the responsibilities and authorities of the company's quality manager, implement one vote on quality, otherwise, establish a comprehensive company quality culture. The general manager of the company has fulfilled the following responsibilities: 1) organizing the formulation and review of quality strategies to determine the quality strategy; 2) Supervise and inspect the convening of quality meetings; 3) Lead major product quality reviews and quality improvement activities; 4) Organize technology innovation quality recognition activities and award technology innovation and quality awards; 5) Organize Quality Month activities and promote quality and safety education; 6) Establish a quality manager system and clarify their authority; 7) Establish a clear accountability system for quality accidents and a traceability system for quality and safety. （3） Since the introduction of the ISO9001 quality management system, the company has established a quality management system around the design, development, production, and sales processes of products, forming quality manuals, procedural documents, and other quality documents, implementing and maintaining them, and continuously improving their effectiveness. 1. The quality management system policy and objectives are based on the introduction of the ISO9001 quality management system, with the quality policy of "perfection of products, sincere service, everyone's responsibility for products, and pursuit of 100%". The company has also introduced the excellent performance management model and implemented comprehensive quality management. The company has established an integrated comprehensive quality management system with strategy as the core and the GB/T19580 excellent performance model as the framework, which meets the requirements of six major stakeholders including customers, employees, suppliers, society, and partners. Corresponding strategic planning and quality objectives have been established at all levels of the company, and quality assessment and accountability have been established based on the company's performance evaluation system. The company's quality objectives are as follows: 1. Customer satisfaction score ≥ 80 points; 2. The timely handling rate of customer complaints is 100%. 3. The factory qualification rate is 100%. Historical statistics show that the above goals have been achieved. 2. During the operation of the quality education system, the company utilizes various scientific and effective methods to measure, analyze, and improve. Based on the PDCA system approach, continuous improvement is achieved. The company uses various tools to improve the performance of various departments and levels, and adopts benchmarking and learning methods to continuously revise personal work ideas and methods, ensuring the achievement of personal and overall company goals. The company actively communicates and exchanges with external parties, and timely invites experts to provide specialized training for company employees. The company regularly conducts quality education for employees at all levels and conducts special management of quality control points to ensure consistency in product quality during the manufacturing process. To firmly establish the integrity awareness of all employees, the company develops an education and training plan for the current year at the beginning of each year. Each department head shall prepare education and training plans and content according to company requirements, and conscientiously organize education and training for subordinates. Each workshop director is responsible for promoting and educating team leaders and employees on integrity. The company implements quality and integrity education for its employees through various methods such as special training, posting or conveying written materials, exchanging experiences with advanced employees in quality and integrity, and using pictures for display. 3. Quality regulations and responsibility system: The company collects laws, regulations, and other standards and requirements, formulates internal relevant standards, and ensures that its products meet the requirements of national laws, regulations, industry standards, and Zhejiang manufacturing standards, practicing social responsibility from the perspective of product technology. At the same time, the company has clear responsibilities for product quality control and follows the principle of not letting go of quality accidents. The quality standards and other relevant laws that the company complies with: Category Content Employee Rights and Social Responsibility "Labor Law", "Trade Union Law", "Consumer Rights Protection Law", "Environmental Protection Law of the People's Republic of China", "Work Safety Law of the People's Republic of China", "Occupational Disease Prevention and Control Law of the People's Republic of China", ISO9001 standard ISO14001： 2015 standards ISO45001: The 2018 standard and other product implementation standards T/ZZB1061-2019 electric push shear company have developed an "Internal Audit Procedure" and trained an internal auditor team to ensure the effectiveness and continuous improvement of the system operation. Quality, environmental, occupational health and safety, and Zhejiang manufacturing internal audits have been arranged. For the non conformities found during the audit, the responsible department shall analyze the reasons, formulate corrective or corrective measures, implement the rectification, verify the rectification effect, and finally form an internal audit report. It shall provide suggestions for the rectification of the system and the prevention of non conformities, and serve as an important input for management review, reporting to the top management. The company strictly controls non-conforming products, and all products undergo self inspection and special inspection by operators. Only after passing the inspection can they flow into the next process or leave the factory. Any non-conforming product must have clear requirements for identification, recording, isolation, and handling. After rework, all non-conforming products must be re inspected and qualified before entering the next process. At the same time, all non conformities that occur are recorded in detail and analyzed by a dedicated person. The responsible unit formulates corrective measures according to the Corrective Action Control Procedure and carries out rectification. After evaluating the effectiveness of the corrective measures, the problem items can be closed. The company has also established human resource management and other systems to hold accountable and educate on quality issues that arise. In daily research and development and production operations, emphasis is placed on systematization, and through activities such as continuous quality improvement and the use of quality tools, the PDCA cycle is fully applied to continuously improve and pursue excellence. （4） Quality Integrity Management 1, Quality Commitment a) Integrity and Law abiding Senior leaders follow the quality concept of "striving for excellence, customer satisfaction; continuous improvement, enhancing customer satisfaction", strictly follow the "Company Law", "Economic Law", "Contract Law", "Product Quality Law", "Safety Production Law", "Environmental Protection Law", "Labor Law" and relevant laws and regulations of the special fiber industry, strengthen employee legal knowledge training, cooperate with government departments to carry out legal education activities, and deepen the awareness and behavior of integrity and law abiding style among all employees of the company. The company has a zero proactive default rate on contracts, never defaults on bank loans, and reduces overdue accounts receivable to a reasonable range. The company's senior and middle-level leaders have no record of violating laws and regulations, and the number of employee violations is zero. It has established a good credit and ethical image among customers, users, the public, and society. The company attaches great importance to technology research and development, strengthens investment in research and development, puts customer needs at the center, actively listens to customers' opinions and suggestions on functionality, quality, service, and other aspects, carries out product improvement and innovation activities, and meets customers' needs for products and delivery time. In terms of product quality, the company strictly adheres to domestic and international standards as well as Zhejiang manufacturing standards, and ensures that product quality meets customer requirements and expectations through activities such as technological breakthroughs and quality improvements. 2. Operation Management a) Product Design Integrity Management The company strictly follows the "Design and Development Management Procedure" for product design and development, which runs through the entire process of research and development, including project initiation, recording of various activities during the process, summarizing the research and development process, management evaluation and control. b) Integrity management of raw material or component procurement. Enterprises classify materials based on their level of risk to product quality. For important material suppliers, in addition to providing sufficient written proof materials, suppliers who supply important materials for the first time also need to undergo small-scale trials and pass the tests before they can supply. Regular performance evaluations are also required. For suppliers of materials, enterprises should first conduct a risk analysis of the material and decide whether to conduct on-site audits based on the quality of the materials provided by the supplier. After conducting qualification and on-site audits of material suppliers, if the suppliers meet the requirements and agree to purchase materials, a qualified supplier list shall be established and subsequent management shall be carried out. Each batch of purchased raw materials shall be inspected, and any raw materials that do not meet the specified standards shall not be stored for use. Strictly review the relevant qualifications of suppliers in the procurement of equipment and its components. When purchasing equipment and its components, all standard parts that can be used shall be purchased and used uniformly; For those that require special processing, sufficient verification of the usage effect is required to ensure that they meet our company's requirements. All equipment must undergo equipment validation before use to ensure compliance with product process requirements. c) The Manufacturing Department is responsible for production process integrity management. Develop and gradually improve various production management systems. Production employees must undergo training and assessment before taking up their posts, hold certificates, establish a training file for all staff, and strengthen their work skills and quality awareness through various training methods such as centralized training, pre shift training, "transmission, assistance, guidance", and visualization. During the production process, management personnel at all levels strictly fulfill their management responsibilities, conduct timely inspections, make timely corrections, and ensure the stability of production order. Responsible for the preparation of equipment operating procedures, and key equipment must have safety operating procedures. The development department is responsible for new product design and sampling work, and distributes the design output results to the required positions. The Engineering and Quality Department conducts pre use reviews of raw materials, auxiliary materials, and outsourced parts required for production, ensuring the quality of process products and finished products, strictly implementing the "three no's" principle of "no production, no acceptance, and no circulation" for non-conforming products, setting quality control points for key processes, supervising employees to do self inspection, mutual inspection, and special inspection work, strictly implementing the quota material requisition system, ensuring that the input of materials and the output quantity of products are consistent with the process requirements, and confirming that there are no potential quality hazards. The company will strengthen the level of information technology construction in the production process based on industry characteristics and actual situations. In the future, the software system will be incorporated into the production management module to collect and monitor data throughout the entire process. The production records of each process will be the responsibility of the production workshop. Implement systematic management of the entire production process of the company, tap into internal potential, leverage the power of technical backbone personnel, carry out continuous transformation or technological innovation of existing processes, and conduct technical breakthroughs in weak links; The company implements a refined production organization model to shorten production and delivery cycles, quickly adapt to changes in market order varieties and quantities, and meet customer needs while reducing material inventory. 3. Marketing management companies segment the market according to strategic requirements to improve the effectiveness and targeting of resources and operations. The company classified customers in various ways. Determine the needs and expectations of different types of customers, determine appropriate methods based on their needs and expectations, establish corresponding systems and teams, establish various channels and methods, and conduct targeted understanding of customer needs and expectations. Through exhibitions, industry conferences, public media, the Internet, external institutions and other channels, the company understands the needs and expectations of customers through questionnaires, face-to-face or telephone interviews, observation and inquiry and other methods. The company explores the needs and expectations of potential customers through various means, such as communicating with customers, collecting information, market penetration, advantage strategies, industry exhibitions, and inviting visitors, to enable competitor customers and potential customers to come into contact with and understand the company's products and services, and to achieve changes or determinations in purchasing decisions. Using different methods to understand customer needs and expectations in a targeted manner. 1. Establish a multi-level information network to understand customer requirements and expectations. Only by accurately and timely understanding customer needs and expectations can we provide products that meet customer needs, adjust marketing strategies in a timely manner, and improve internal management. The main channels and methods for collecting target customer demand information. The company adopts different understanding methods for different customers, such as special market research, product analysis meetings, customer satisfaction surveys, etc., to understand their needs and expectations. The six methods complement and are based on each other, in order to comprehensively and deeply grasp customer needs and expectations. 2. Application of Customer Information and Feedback Customer feedback information contains multi-level content, including quality improvement requirements, valuable opinions on services, and valuable suggestions for product design and cultural connotations. It is an important source of information for enterprises to formulate marketing strategies and construction decisions. The company has established a customer profile, which records various feedback information from customers on the quality, improvement, and innovation of products and services. The company regularly holds high-level analysis meetings on customer feedback information, taking into account the company's development process, comprehensively considering the scientificity, usability, referenceability of the information, and clarifying improvement directions based on daily management and technical conditions. At the same time, in the daily feedback of customer information, the company sets up relevant departments to track customer information in a timely manner, form feedback opinions, and provide timely feedback on the final implementation situation to customers. The company requires that from developing target customers to serving them, it is an integral whole, and any link is indispensable in implementation. Once a link is broken, it will lead to a decrease in customer satisfaction and loyalty. Market, sales, and service are a continuous cycle, and the effective implementation of the entire process will greatly improve customer satisfaction and loyalty, create a good market reputation and credibility for the company, lay a solid foundation for market development, and adopt different marketing strategies according to the different needs of customers. The company has established a rapid response mechanism for timely feedback and handling of user complaints, and has developed corresponding procedures. In addition, the company has set up a customer service hotline to monitor the quality of the company's products from the customer's perspective. 24-hour uninterrupted reception of user inquiries or complaints, in order for the company to respond promptly, take appropriate measures, and ensure that users can use the product with confidence. （5） Corporate culture construction 1. Quality situation - Implement ISO9001 quality management system and obtain certification-- Product testing (1) Tracking of product quality: ① Evaluate and improve existing risks and defects during design and production; ② Conduct inspection before delivery and record the inspection results; ③ Track customer feedback on product quality after delivery; ④ Regularly conduct full project inspections on products; ⑤ Conduct a product quality survey in the customer satisfaction survey questionnaire. (2) Tracking service quality: ① Register customer demand information, conduct follow-up after service, and track service effectiveness; ② Collect and analyze service quality information to improve service quality; ③ Conduct a service quality survey in the customer satisfaction survey questionnaire-- The quality traceability company has a sound quality traceability system and has established a "Production Management Procedure", which can trace the root cause of products with quality problems, identify the root cause, and carry out corrective and preventive measures. Organize annual management review meetings to evaluate the suitability, adequacy, and effectiveness of the quality management system, in order to continuously improve the management system, ensure the achievement of the company's system policies and objectives, and meet the requirements of relevant parties- The quality analysis company comprehensively collects, organizes, and measures data and information on product quality through various channels such as statistical caliber, financial statements, and special meetings, and analyzes the data and information to develop corresponding improvement measures. 2. Brand situation: The product has a good brand image in the industry, and its products and services have been recognized by users. In recent years, customer satisfaction has been in a very satisfactory state, with very few customer complaints. The performance results of the company in terms of customers and the market, including customer satisfaction and loyalty, indicate that the company's brand position is steadily increasing. The company continues to strengthen its "refined, specialized, and innovative" R&D team, continuously improving the technical level and quality performance of its products. In recent years, its products have been recognized by customers and peers multiple times. （6） The product standard company integrates domestic and foreign standards, as well as Zhejiang manufacturing group standards, throughout the entire production process. Relevant regulations or specifications have been developed for various links such as the procurement of raw and auxiliary materials, packaging materials, semi-finished products, and finished product inspection. Thus, the entire production process of products from raw materials entering the factory to finished products leaving the factory is under standardized and standardized management, laying a good foundation for stabilizing product quality and improving enterprise management level. （7） The company strictly implements documents and regulations such as the Measurement Law of the People's Republic of China, and has established a complete set of management documents and control methods for raw material procurement, process management, production equipment, inspection equipment, process inspection, and finished product inspection. There are dedicated metrology personnel responsible for the management, allocation, and regular calibration of the company's in use metrology equipment, with a focus on professional training for metrology management personnel, providing strong support for the standardization of the company's metrology management. To ensure product quality, strict process control is implemented in the production process, and measurement management of raw and auxiliary materials is strengthened to ensure the normal operation of measuring equipment and the accuracy of measurement. Strictly follow the approval process for the procurement, warehousing, and outbound of measuring instruments. A dedicated person is responsible for the safekeeping of measuring instruments, establishing a ledger and registration procedures. Measuring instruments must have a certificate of calibration or verification before they can be issued and put into use; Strictly calibrate the measuring instruments in use according to the cycle, strengthen on-site inspection and supervision, grasp their usage, and promptly handle any problems found; Provide rectification suggestions to departments with existing problems, take active and effective measures to rectify, and lay a solid foundation for the production of high-quality products through metrology. Incoming materials must undergo inspection before they can be stored to ensure that the materials provided by suppliers meet the specified requirements. The Engineering and Quality Department is responsible for preparing the procurement inspection and testing procedures, and for inspecting purchased and outsourced parts; The warehouse is responsible for checking the quantity, name, and weight of incoming materials, while the material control department is responsible for returning non-conforming materials. To ensure that all products pass the prescribed inspections during the production process before entering the next process, the company has established strict process inspection and testing requirements for raw material inspection, process inspection, and finished product inspection. The Engineering and Quality Department is responsible for developing process and final inspection and testing procedures, and organizing quality inspectors to inspect process products and finished products; Each production workshop operator is responsible for self inspection work. （8） At present, the company has introduced the ISO9001 quality management system and actively carried out the "Made in Zhejiang" brand certification. The company will strictly manage in accordance with the international quality management system to ensure the quality of its products and promote the smooth implementation of its quality policy. （9） In recent years, the company has never had any major quality complaints and all product quality inspections have been qualified. （10） The quality complaint handling company establishes and implements documents such as the "Customer Satisfaction Monitoring and Management Procedure" to ensure timely and effective handling of customer complaints. Customer complaints are handled by dedicated personnel, with a focus on collecting and resolving customer feedback based on the type and severity of the complaint. Necessary corrective measures are taken to prevent similar issues from recurring. Track the complaint handling process through telephone follow-up to understand customer satisfaction. The Engineering and Quality Department regularly organizes product quality meetings for each department. When necessary, establish a cross departmental product quality improvement team and collaborate with upstream suppliers and relevant partners to tackle major product quality issues, eliminate quality risks, and enhance product quality satisfaction. （11） The quality risk monitoring company has established a routine product production and operation control process, ensuring strict control and quality control at every stage to ensure that the production of each process meets relevant requirements and that the final product quality is qualified. The company also uses a three inspection system, namely self inspection, mutual inspection, and specialized inspection, to strictly control product quality. Self inspection includes the entire process of product production, where employees inspect the products they produce according to sample or process requirements, make a judgment on whether they are qualified, and keep relevant records. The company has established a quality management system, with the general manager as the highest leader, and the owners of the design control process, operation (process) control process, raw material control process, inspection and testing control process, production equipment control process, and service control process as members of the quality control system structure. The quality control system structure and responsibilities of each relevant department have been clarified. And implement corresponding error prevention measures for the monitored risks. 3、 Prospect Company has never been an "absentee" or "latecomer" on the road to progress, but rather a company that keeps up with the trend of the times and constantly innovates itself. The company will continue to promote the implementation of quality integrity, adhere to the business philosophy of seeking truth and pragmatism, and strive to repay society with high-quality products and first-class services through quality improvement; While promoting the company's own development, actively assuming quality integrity and social responsibility, paying attention to the environment, and striving to promote local economic construction. Our company will surely ride the wind and waves, and become more and more courageous on the path of high-quality development. At the same time, we will continue to undertake corresponding social responsibilities, progress and develop together with society, actively integrate into the tide of the times with profound thinking, decisive action and tenacious responsibility, and strive to create a better future. Dear readers, thank you for reading this report! In order to continuously improve the quality and integrity work of the company and enhance the level of quality service, we sincerely appreciate your evaluation of this report and your valuable feedback. We are very grateful for this! You can choose the following ways to provide your feedback and suggestions: Written letter: No. 99 Zhongxing East Road, Xikou Town, Fenghua District, Ningbo City, Zhejiang Province